FAQs & Tips
Frequently asked questions.
Please get in touch if you cannot find the answer to your questions here.
What type of wax is used in your candles?
100% soy wax. Derived from soybean oil, this wax is a true testament to nature's beauty. Unlike paraffin candles, which are derived from petroleum, soy wax is renewable and biodegradable, making it an environmentally responsible choice. Additionally, soy wax candles burn cleaner and emit significantly fewer toxins, resulting in a healthier indoor air quality for you and your loved ones.
How long do the candles last?
30cl = Approx 45 hours.
9cl = Approx 15 hours.
- Keep clothes and hair away from the naked flame.
- Keep candles out of the reach of children and away from pets.
- Consider an extra smoke alarm in the rooms where you use candles.
- Extinguish candles before moving them and don't let anything fall into the hot wax.
- Extinguish candles before you leave a room and never go to sleep with a candle still burning.
- Use a snuffer or a spoon to put them out. Blowing them can send sparks and hot wax flying.
- Don't put them under shelves - make sure there's at least one metre (three feet) between a candle and any surface above it.
- Put them on a heat-resistant surface and be especially careful with night lights and tea lights, which get hot enough to melt plastic.
What shall I do if I'm having problems with my delivery?
If your delivery is not going as expected then please contact us right away. We are here to help and do all we can to get your parcel to you. You can call email us at email@example.com
My parcel was damaged, what shall I do?
If your order has been damaged during delivery please let us know right away. Please email us on firstname.lastname@example.org with your order number, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation. We request that all damages are reported within 48 hours of delivery.
Returns & refunds
We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 72 hours of delivery. We sadly cannot refund or replace candles that have been used.
You are welcome to exchange your product for another candle of the same size and price within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items.
If your package arrives damaged you may return your unused candle(s) for a full refund within 14 days of delivery. Please contact us for further details.
Unfortunatly used candles cannot be returned.
Burning candles in jars not only adds a touch of warmth and coziness to your living space but also enhances the overall ambiance. Whether you're a candle enthusiast or just starting to explore the world of scented delights, here are some tips and tricks to make the most of your candle-in-a-jar experience.
Selecting the right candle is crucial for a successful burning experience. Look for high-quality, clean-burning candles made from soy, beeswax, or coconut wax. These materials burn more evenly, produce less soot, and often have a longer burn time.
Before lighting your candle, trim the wick to about 1/4 inch. This ensures a clean and even burn, preventing excessive smoke and soot. A trimmed wick also reduces the risk of the candle jar becoming too hot.
Allow your candle to burn for a few hours during its first use. This helps establish a "memory burn" and prevents the formation of a tunnel-like hole in the middle. Ensuring that the entire surface melts during the first burn promotes an even burn throughout the candle's life.
Avoid burning your candle for more than 4 hours at a time. Prolonged burning can lead to excessive heat, potentially damaging the jar and affecting the fragrance quality. Give your candle a break between burns to allow the wax to cool and solidify evenly.
Ensure the wax pool remains free of debris like matches or wick trimmings. These materials can cause uneven burning and affect the overall performance of your candle. Use a wick dipper or a snuffer to extinguish the flame without creating smoke.
Place your candle in a draft-free area to ensure an even burn. Drafts can cause uneven melting, flickering flames, and may lead to a shorter burn time. Optimal placement helps maintain a consistent and steady burn.
To avoid uneven burning, rotate the candle jar occasionally. This is especially important if you notice the wax melting more on one side than the other. A simple rotation helps distribute the heat and ensures a uniform burn.
Keep candles at least 3 inches apart when burning multiple candles in the same room. Overcrowding can create airflow issues, leading to uneven burning and diminished fragrance throw.
When not in use, use the candle's lid to keep dust and debris away. This also helps retain the fragrance and prevents the wax from absorbing surrounding odors.
Once your candle has burned completely, repurpose the jar. Clean out any remaining wax, and you can use it for storage, a small flower vase, or even as a stylish container for small items.
Candles have long been cherished for their ability to create a serene and comforting atmosphere, and one element that plays a crucial role in their allure is fragrance. Much like perfumes, candles are crafted with a carefully curated blend of scents, comprising top, middle, and base notes. Understanding the nuances of these notes can deepen our appreciation for the artistry behind candle-making and enhance our sensory experiences.
Characteristics: Top notes are the initial scents that greet our senses upon lighting the candle. They are typically light, fresh, and vibrant, creating the first impression of the fragrance.
Examples: Citrus fruits like lemon, bergamot, and grapefruit are commonly used as top notes. Floral scents such as lavender and herbal notes may also be present.
The purpose of top notes is to capture attention and provide an invigorating start to the olfactory journey. However, they are often fleeting, evaporating relatively quickly.
Characteristics: Also known as the heart or middle notes, these scents emerge once the top notes have dissipated. Middle notes are more well-rounded and often serve as the core of the fragrance, giving it depth and complexity.
Examples: Floral bouquets, spices like cinnamon and nutmeg, and herbal aromas such as rosemary are commonly found as middle notes.
Middle notes play a crucial role in establishing the candle's overall character. They contribute to the lasting impression of the scent and form a bridge between the ephemeral top notes and the enduring base notes.
Characteristics: Base notes are the final layer of fragrance that becomes more prominent as the candle burns further. These scents are typically rich, warm, and lingering, providing a solid foundation for the overall olfactory experience.
Examples: Woodsy scents like cedar and sandalwood, as well as vanilla, musk, and various resins, are common choices for base notes.
Base notes give a candle its staying power, ensuring that the aroma lingers in the air and leaves a lasting impact. They also play a crucial role in anchoring the entire fragrance composition.
Exploring the differences between top, middle, and base notes in candles unveils the intricate science and artistry behind fragrance composition. The next time you light a candle, take a moment to appreciate the carefully orchestrated symphony of scents, each note playing its unique role in creating a captivating olfactory experience.